Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.

Q: Can I modify or cancel my order after placing it?
A: Unfortunately, once an order is placed, we begin processing it immediately. If you need assistance, please contact our support team as soon as possible.

2. Shipping & Delivery

Q: Where do you ship to?
A: We ship globally, so you can enjoy Sanoor Beauty products no matter where you are!

Q: How long does shipping take?
A: Shipping typically takes 6-15 business days, depending on your location and shipping method. Processing time is 1-2 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number.

3. Returns & Refunds

Q: What is your return policy?
A: We do not offer returns. However, if your product is damaged or defective, we offer replacements. Please contact us within 14 days of receiving your order to request a replacement.

Q: How do I initiate a replacement?
A: Contact us at Support@sanoor.shop with your order number and a photo of the damaged or defective product, and our team will assist you with the replacement process.

4. Product Information

Q: Are your products cruelty-free?
A: Yes! We are proud to be a 100% cruelty-free brand.

Q: Are your products suitable for sensitive skin?
A: Our products are formulated with skin-friendly ingredients, but we recommend performing a patch test before full use.

Q: Are all your products manufactured by Sanoor Beauty?
A: Sanoor Beauty is both a manufacturer and a mediator. Some of our products are made in-house, while others are sourced from trusted suppliers. We created this store to provide you with the best of the best beauty items globally, ensuring quality and variety.

5. Collaborations & Wholesale

Q: Do you offer wholesale options?
A: Yes! For wholesale inquiries, please email collabs@sanoorbeauty.com.

Q: How can I collaborate with Sanoor Beauty?
A: We love working with influencers and beauty enthusiasts! Send us a message at Support@sanoor.shop or DM us on www.instagram.com/sanoorbeautystore/

If your question wasn’t answered here, feel free to reach out to us at Support@sanoor.shop. We’re happy to help! 💖