Shipping Policy

Thank you for shopping with Sanoor Beauty! We are dedicated to providing the best possible service, and we want to ensure you have a smooth and enjoyable shopping experience. Below you will find all the information you need about our shipping process.

1. Order Processing Time

Once you place an order, our team will begin processing it as soon as possible. Typically, it takes 1-2 business days to process your order before it is shipped.
Orders are processed and shipped during business hours, Monday to Friday, excluding holidays.

2. Shipping Locations

We Ship Globally! We are proud to offer shipping to customers worldwide, so no matter where you are, you can enjoy the premium beauty products from Sanoor Beauty.
If you’re in an area where we currently do not offer shipping, feel free to reach out to us at support@sanoor.shop, and we will do our best to accommodate your request.

3. Shipping Times

Standard Shipping: Typically takes between 6-15 business days, depending on your location and the chosen shipping method.
Expedited Shipping: If available, expedited shipping options will be offered during checkout, allowing you to receive your order faster.
Processing Time: Orders usually ship within 1-2 business days of being placed, though this can vary depending on order volume.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the size of your order.
Free Shipping: We offer free standard shipping on orders over a certain amount (subject to location and other conditions). Check the checkout page for eligibility.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number so you can track your order’s journey.
If you don't receive your tracking information, or if you need assistance with tracking, please reach out to our customer support team at support@sanoor.shop.

6. Customs, Duties, and Taxes

International shipments may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the customer.
Sanoor Beauty has no control over these fees, and they vary depending on the country of delivery. We recommend checking with your local customs office for more information before placing an order.

7. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately at support@sanoor.shop, and we will work with the carrier to resolve the issue.
We are not responsible for lost or damaged items that are marked as “delivered” by the carrier, so please ensure someone is available to receive your package or consider using a secure delivery option.

8. Address Issues

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information.
If you realize that you have provided an incorrect shipping address, please contact us immediately at support@sanoor.shop, and we will do our best to update it before your order is processed.

9. Delays

While we strive to ensure that your order arrives on time, please note that shipping times may be affected by factors such as weather, holidays, or delays by the carrier. Unfortunately, we cannot control these factors, but we will do our best to keep you updated.

10. Customer Support

If you have any questions or concerns about your order or shipping details, please don’t hesitate to contact us. We’re here to help!
Email: support@sanoor.shop